Holiday Sale 11/27-11/30 Save 15% site wide. Orders 150+ get free tote bag. Domestic orders enjoy free shipping on orders over $125. Not valid on previous purchases, offers can not be combined. Orders ship in 1-7 business days. Delays may occur due to the impact of COVID-19. Please view made to order ship dates and our return policy before purchase.
Holiday Sale 11/27-11/30 Save 15% site wide. Orders 150+ get free tote bag. Domestic orders enjoy free shipping on orders over $125. Not valid on previous purchases, offers can not be combined. Orders ship in 1-7 business days. Delays may occur due to the impact of COVID-19. Please view made to order ship dates and our return policy before purchase.
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FAQs

Do you do custom orders?

Not at this time.

Do you offer sales or promotions?
We love to celebrate special occasions and milestones with all of you by offering discounts throughout the year. Be sure to sign up for emails and follow me on social media to track promos. 

Do you offer wholesale?

Thanks for you interest;) Wares in our New Origin Shop collection may be available for wholesale. Please reach out via our contact form or email for further information.

I'm a maker/brand, I'd like to join your shop 

So awesome we can't wait to learn more about you. Please submit details about your product + brand via our contact form.


What is your shipping policy?


All items will ship in 1-5 business days (M-F) unless otherwise stated. Domestic orders will ship via USPS, UPS or FedEx tracking information will be provided once shipped.

Have special shipping instructions ? Please leave a note in the "Notes" section in your cart before you click "Checkout." We will do our best to accommodate you.

International Orders please contact us for order and shipping quote. 


What about customs and import taxes outside of the U.S.?
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Do you offer cancellations, returns, or exchanges?

Thank you for supporting our small business. Due to the nature of our products and production all sales are final. Please contact us if your item is damaged, we will work to replace it. Your satisfaction is our highest priority.


Clothing returns/ exchanges

Please contact us at neworiginshop@gmail.com to initiate a clothing return/exchange within 7 days of item delivery. Items must be unworn, unused and in original packaging before return is approved. 

We are unable to offer an exchange on returned items, returned items will be issued credit via gift card once they've been received on our end.

If you need a different size or color you'll need to place a new order.

Buyer will incur cost of shipping for  return/exchange. 

We are not responsible for lost or stolen packages.

Details of store credit (gift card) will be emailed, gift cards can be redeemed online, we do not issue refunds.

We hold the right to deny store credit if the merchandise returned does not meet our return policy requirements.

 If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Troubleshoot

Having trouble navigating our site, finding an item or checking out please feel free to contact us .

 Product Care 

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