Refund policy

Sales

Items purchased during/on sale are final. Offers can not be combined. Price Adjustments to prior purchases are not available.

Price adjustments and cancellations

Due to the nature of our small business we ask that customers are confident in their orders before completion. 

Returns 

Unused, unworn products may be returned to our store within 7 days of purchase. Please note that this policy excludes food, pantry, skincare, and personal care items.

Please contact us if your item is damaged, we will work to replace it. Your satisfaction is our highest priority.

Customer is responsible for return shipping costs.

Store credit will be issued in all cases of returns/exchanges.
Additional non-returnable items:
- Gift cards
- Downloadable software products

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at neworiginshop@gmail.com 

 

For approved exchanges return labels will be provided via email only. Postage will be provided for the original packaging sent only. Print your label and drop your package off at the nearest UPS or USPS location. (please check your delivery carrier). 

 

Clothing returns/ exchanges

Please contact us at neworiginshop@gmail.com to initiate a clothing return/exchange within 7 days of item delivery. Items must be unworn, unused and in original packaging before return is approved. 

Store credit will be issued in all cases of returns/exchanges.

If you need a different size or color you'll need to place a new order.

Buyer will incur cost of shipping for  return/exchange. 

We are not responsible for lost or stolen packages.

Details of store credit (gift card) will be emailed, gift cards can be redeemed online, we do not issue refunds.

We hold the right to deny store credit if the merchandise returned does not meet our return policy requirements.

 If the item is not returned in its original condition, the buyer is responsible for any loss in value.

All inquiries will be responded to in 24-72 business hours.